Who to Hire: ActBlue

On Tuesday, the Personal Democracy Forum (PdF) released their "Who to Hire" guide to political technology providers, and we were happy to see that ActBlue took 2nd place overall, with a 4.23/5 rating and the third highest number of survey respondents. If you follow the link above, you'll see that when they broke down the responses by category, ActBlue led decisively across the board:

  • Capacity and Reliability of Software: 2nd
  • Usability of Software: 1st
  • Quality of Customer Service: 2nd
  • Fairness of Pricing: 2nd

No other service provider placed as highly in as many categories. In our internal discussions, these are exactly the categories where we strive to be an industry leader and it was humbling to see that our efforts were recognized by survey respondents. I want to highlight the "Usability of Software" category, and not just because we stand atop the podium.

As Nancy Scola has written, one of ActBlue's core goals is to normalize the act of political giving. That's fancy talk for a pretty simple idea: political giving should be a regular part of American life. You go to work, cook dinner, and after dinner head over to the computer and donate $5 to your preferred candidate.

A lot of the anger Americans feel toward their elected leaders is rooted in the idea that Washington serves special interests rather than the American people. And, to the extent that this intuition is correct, it's because those special interests have a lot of campaign cash to dole out. The obvious answer to this problem is to create an alternate source of funding for our elected officials, so that standing up to special interests isn't such an electorally damaging proposition.

The central idea behind ActBlue is that the American people have the potential to be that alternate source, and at this point we've clearly demonstrated proof of concept. ActBlue has sent $127.3M to thousands of Democratic candidates and committees, with an average donation size of around $100. And ActBlue users send their money to everything from presidential campaigns to mayoral races. As a final note, we practice what we preach: we fund our operations through tips and direct donations from our users.

However, if political giving is going to become a normal part of American life, it has to fulfill two criteria:

  1. It must be easy.
  2. It must be transparent.

I'm going to tackle the second point in a separate entry, as it's a complicated one. But #1 is pretty straightforward. Very few Americans pursue politics as a career. In fact, most of us are preoccupied by our roles as parents, small business owners, or what have you. So, if you want people participate in politics, you have to find a way to slot it into the very busy lives we all lead.

When I see that ActBlue is ranked #1 in terms of usability it tells me that we're making progress toward that goal. Whether you're a campaign or just someone looking to make a difference in the five minutes they have to spare, ActBlue is your best option.

(And, as a final note, it's not just PdF that feels this way. The New Organizing Insitute (NOI) honored us with the Most Valuable Technology award.)

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