May ’16 Recap

We handled over $42M this month, from nearly 2.8k campaigns, committees, and nonprofits — that’s nearly double the number we worked with in May of last year, and over 700 more than in May 2014.

Just this week the Express universe passed the 3 million users mark, including the 58k people who signed up for Express accounts this month. That’s 3 million donors with saved payment information, who can give with a single click.

Topline Numbers

MAY. ’13 MAY. ’14 MAY. ’15 MAY. ’16
Contributions 173,541 353,368 429,903 1,312,305
Total Amount $6,495,264 $14,231,783 $15,969,378 $42,291,423
Avg. Contribution Size $37.43 $40.27 $37.15 $32.23
Unique Campaigns, Committees,
and Organizations
1,068 2,053 1,424 2,790

 

Mobile

MAY. ’13 MAY. ’14 MAY. ’15 MAY. ’16
% Mobile 9.3% 23.0% 25.4% 39.5%
% Mobile for
Express Users
12.8% 25.5% 27.3% 42.7%

 

Express

MAY. ’13 MAY. ’14 MAY. ’15 MAY. ’16
New Express Users 12,625 38,055 79,733 58,010
% of Total Volume
via Express Users
43.9% 52.6% 58.0% 61.9%
% of Contributions
via Express Users
55.0% 59.1% 63.6% 69.8%

 

Customer Service

In May 2016 our customer service team handled an average of 815 email conversations a day.

May ’16
Total Incoming Calls 13,983
Email Conversations 24,472

Recurring

MAY. ’13 MAY. ’14 MAY. ’15 MAY. ’16
Total Recurring Volume $444,802 $1,166,045 $3,150,784 $9,224,511
% of Total Volume 6.8% 8.2% 19.7% 21.8%