Sept. ’16 Recap

We thought September 2014 (during the last election year) was a big one. That is, until we crunched the numbers for this past month. We processed more than $58 million in sitewide volume, and handled over 1.2M individual contributions in September ’16.

Scroll down to see the rest of the fun numbers we’ve got for you this month. The biggest highlight: Almost 20% of our massive sitewide dollar total came from recurring contributions. It’s a direct result of campaigns and committees taking advantage of our weekly recurring feature in the lead-up to the election.

Topline Numbers

SEP. ’13 SEP. ’14 SEP. ’15 SEP. ’16
Contributions 319,785 925,289 793,161 1,291,020
Total Amount $11,460,206 $38,929,651 $28,097,288 $58,710,496
Avg. Contribution Size $35.84 $42.07 $35.42 $45.48
Unique Campaigns, Committees,
and Organizations
1,436 2,489 1,854 3,182

 
September topline numbers

Mobile

SEP. ’13 SEP. ’14 SEP. ’15 SEP. ’16
% Mobile 20.5% 25.3% 32.2% 25.8%
% Mobile for
Express Users
24.3% 27.3% 34.8% 27.9%

 
September mobile numbers

Customer Service

In September 2016 our customer service team handled an average of 814 email conversations a day.

SEPT. ’16
Total Incoming Calls 8,243
Email Conversations 24,408

Express

SEP. ’13 SEP. ’14 SEP. ’15 SEP. ’16
New Express Users 36,543 65,208 123,696 57,729
% of Total Volume
via Express Users
43.2% 58.7% 59.7% 57.2%
% of Contributions
via Express Users
51.0% 63.8% 67.3% 64.7%

 
September express numbers

Recurring

SEP. ’13 SEP. ’14 SEP. ’15 SEP. ’16
Total Recurring Volume $553,698 $5,100,805 $5,253,217 $11,617,884
% of Total Volume 4.8% 13.1% 18.7% 19.8%

 
September recurring numbers