We on the left have done a great job cultivating a “test, test, test” ethos, and while testing can result in big gains, it takes time and resources that digital organizers often don’t have. And for those working with a smaller list (say, fewer than 100k members or so), the challenges are even greater.

Don’t be discouraged, though; anyone can run an effective testing program, you just need to be aware of your organization’s specific circumstances. For instance, if you have a small list, it’s important to know that there are actually a lot of things that you shouldn’t test (more on this to come in future posts).

To help you get on track toward developing a strong testing program, we’re going to publish a series of blog posts, each focused on a particular aspect of digital testing for small organizations. We’ll be talking about anything from tools and techniques to case studies and getting buy-in from your supervisor.

If there are any specific issues you’d like to see addressed in this series of testing blog posts, please reach out! An email to info@actblue.com with a subject line “ActBlue Blog: Testing” will be directed my way.

Our mission has been to make your lives easier this campaign season, so you can spend more time connecting with supporters. We rolled out a new refund feature that will do just that. Now you can issue your own refunds for your campaign or organization, as long as we haven’t sent you a check with that money yet.

As always, we’re ready and willing to handle your donors’ questions and refunds in a timely manner, but this feature gives you the option to issue the refund yourself if it suits your needs.

Now, if someone contacts you directly for a refund, you can feel free to take care of that while you’re on the phone with them. If you know a particular donor is over their contribution limit, or ran a donor card incorrectly, you can handle that refund right away in-house.

Making a refund

One of our other favorite new features, the search function, makes the whole refund tool possible. Navigate to the search tab of your Dashboard, fill in the donor information that you have available, and click search. Once you’ve found the right contribution, you can click on the associated date to open up all the contribution information.

If the contribution is eligible for a refund, you’ll find a drop-down menu at the bottom of the screen where you can choose the reason for your refund and process the refund.

If the contribution has already been disbursed in a check, you’ll see a message prompting you to contact ActBlue Customer Service to obtain a refund.

You have a contribution you can’t refund yourself? Have a question for us? Would like us to handle a refund? Let us know!

Just drop us a line at info [at] actblue [dot] com and we’d be happy to help.

The biggest day in ActBlue history…by over half a million dollars!

The last day of June started off a bit slow compared to other monster end of quarter days. The question—is $3 million possible?—loomed in the office.

But then in a 3 hour period, from 1 to 4 PM EDT, we handled almost a quarter (23.5%) of the day’s total volume of $3.7 million(!!). Campaigns were waiting on the two major Supreme Court decisions to be announced before sending emails. The day’s narrative switched from a typical, EoQ rush to the deadline to a more politicized one.

That $3.7 million came from over 85K contributions. On a single, gigantic last day of Q2 2014, we broke our own records for total dollar amount and number of contributions!

And those aren’t the only record shattering numbers from yesterday:

  • Of our all-time 15 busiest hours, 10 were on 6/30/14
  • Most contributions in an hour (7,046) from 10 to 11 PM
  • Most contributions in a minute (153) at 10:30 PM

We’re constantly upgrading our powerful tools to handle a ton of traffic, which makes days like these possible. At one point, we handled 655 contributions in 5 minutes! Our technical team works incredibly hard so we can offer Democrats the most reliable and secure software available. We’re ready for the surge of donations this fall.

You’ll notice in the graph above that there’s a massive spike in contributions at 4AM for each day. As you’d expect, it’s not because lots of people check their emails at that time. We get recurring contributions processed during the morning’s quiet hours, so campaigns wake up to bigger balances, ready to start the day. Overall, the number of recurring contributions has steadily increased as organizations are realizing the value of a steady stream of money.

June’s final tally? $20,513,475, our third biggest month ever. 541,427 contributions were made to 2,153 candidates, committees, and organizations, with an average donation of $37.89. Impressively, mobile donations accounted for more than a quarter (25.2%) of contributions this month.

June ’11 June ’12 June ’13 June ’14
Contributions 57,664 268,794 186,139 541,431
Volume ($) $3,850,081 $11,624,120 $9,052,454 $20,513,558
Mean Donation $66.77 $43.25 $48.63 $37.89
Committees 862 1,866 1,219 2,153

Compared to June 2012, the total number of contributions more than doubled, while the volume increased by more than 40%. The difference there is the decrease in the average donation size ($43.25 in 2012 to $37.89 in 2014). Chalk that up to growth in small dollar donations, which means campaigns and organizations are expanding their base. Nothing like an increase in grassroots support for Democrats!

Just a quick glance at a graph of this month’s contributions day by day shows how productive the final days of a quarter can be. Five out of the last seven days of June were over $1 million. Even the significant fundraising bump from Cantor’s defeat on June 10 could not compare to the high-stakes pressure of an EoQ week.


This was an important quarter for candidates and organizations gearing up for November, and the ActBlue donor community came out in full force: they gave over 1.1M contributions, totaling $46M, to 2,810 different candidates, committees, and organizations. Despite the busiest months of the election cycle lying ahead of us, we’ve already raised more money than any previous cycle! There’s still 4 months and 2 days left until the November elections, and all signs are pointing to a massive final push.

Part of what’s driving the push is that more and more campaigns and organizations are using ActBlue’s Express Lane program, our one-click donation system. They’re already seeing results: Express users were responsible for 59.9% of June’s contributions.

We’ve now got over 933K Express users. And thanks to the madness of EoQ, there were 45K new sign ups over this past week alone.

Looking at our numbers from June and 2014’s second quarter, it’s clear that this election year is going to get even busier. What dog days of summer? This cycle doesn’t look like it’ll slow down.

We just introduced a new feature that will save you time when you want to update the look and feel of your contribution forms.

A consistent brand identity is critical for committees of all sizes. But what happens when you update your ‘look’ midway through a campaign? We know time is at a premium, so we decided to save you a big step and make it easy to swap a sharp, new branding for an old one.

After you create your new branding and check the box beneath the display name to make it the default, just delete the old default branding. All of your contribution forms with the outdated default branding will automatically update to your new, flashy identity.

This way you won’t have to assign an intern the tedious task of updating previous contribution forms one by one.

Don’t worry about accidentally deleting a default branding identity. You’ll get this handy warning message if you try to delete one:

This feature won’t affect contribution forms that were not created with the default branding. For instance, if you have a “Women for [Insert Candidate’s Name]” contribution form that used a unique logo and branding, it won’t change when you subsitute a new default branding for the old one.

Yep, we’re 10 years old. That’s ancient in Internet years.

We’re pretty busy during this last week before the critical end-of-quarter deadline, but we found some time to celebrate this milestone with a special message to the ActBlue community.

Thank you to everyone who has helped make ActBlue what it is today, from our amazing donors to the thousands of campaigns and organizations that have used our software to build a better democracy.

Last month we focused on how the culture of fundraising deadlines, even in non-EOQ months, has led to crazy-busy closes to each month. May was no exception. 29% of the $13.9 million fundraising total was raised during just the last 4 days of the month.

We’ve gotten used to doubling our 2012 fundraising numbers each month, and we were surprised when we only came in about $4 million ahead of our May ‘12 total of $10 million. And yes, we know it sounds crazy to be saying “only $4 million.” Even weirder: we only raised a million more in June ‘12 than in May ‘12.

We jumped in the way-back machine to investigate and realized that two years ago our May fundraising numbers were driven up because of the Wisconsin recall elections. This year, we had a solid but not stand-out month, which is what we’d expect when the country isn’t focused on one very unusual recall election. Campaigns are planning huge fundraising pushes for June, and May is just the (relative) calm before the end of quarter storm.

You can dig into the rest of the numbers here:

May ’11 May ’12 May ’13 May ’14
Contributions 45,783 234.065 173,541 353,386
Volume ($) $2,679,279 $10,041,334 $6,343,977 $13,891,935
Mean Donation $58.52 $42.90 $36.56 $39.31
Committees 728 1,854 1,068 2,099

It’s been a month of shuffling, with new campaigns joining and others dropping off due to primaries. We had 215 new campaigns and organizations sign up in May, and a total of 2,099 groups actively fundraising, compared with 2,001 last month.

Mobile donations continued to be hugely important and accounted for a full 23% of donations sitewide this month, and 25% of all Express contributions.

Our Express user base grew to 871k. The growth was partially driven by more and more campaigns switching over to ActBlue and using Express Lane. They’re getting to see just how big of a boost one-click payments provide. 14% of all contributions in May were made with Express Lane. Check out the growth here:

That’s a whole lot of clicks, and we only expect the numbers to rise as we move into June, which is sure to be a monster month for fundraising.

We just rolled out a new feature that allows you to duplicate an existing contribution form, saving your team precious minutes during crunch time. A few folks have already stumbled upon this feature. I’ve already had one friend post on my Facebook wall about it. Yep, they’re a big email nerd. No surprise he noticed it, this feature is for the email nerds and the power users.

This post is short and sweet because it’s super simple. If you have a fundraising form that you want to copy, there are now two places you can do that. You can login and go to: https://secure.actblue.com/my-pages and click the yellow Duplicate button beside the form.

duplicate option in list

Or, if you are editing an individual contribution form, you’ll see a greyed link that reads “Click here to create a new form based on this one.”

duplicate in form edit

Then you’ll see a pop-up that will ask you to pick a slug for the address. Hit the button and you’re done.

duplicate popup

Everything else about the contribution form will be copied over exactly as it is on the original contribution form.

This new feature will be particularly useful for the campaigns that do a lot of emailing and create a new form for each email, which is a best practice. This way all of their favorite settings will be set-up and all they have to do is replace the form content to match the new email blast.

If you are running tests within one page, the upgraded testing tool is still the way to go. But this should be a significant time-saver for a number of folks.

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