Over the past year, we’ve been working to integrate with Account Updater, a tool from the credit card industry that reduces disruption any time you get a new credit card number (i.e. when you receive a chip card or lose your card). Now that we’ve integrated with Account Updater, if we try your recurring contribution and learn that your credit card number has changed, we’ll try to seamlessly update your contribution with the new number, so your donation can go on uninterrupted.
We know how much of a pain it is to receive a new credit card number and have to find and update every recurring payment you’ve set up online. We wanted to eliminate that hassle for small-dollar donors. And, as an added bonus, if a recurring donor has their credit card stored on their ActBlue Express account, their stored card will also be updated automatically. That way the donor can continue giving in the future with a single click, without needing to go through the trouble of updating it on their own.
Account Updater has been gaining popularity in the e-commerce space — you might have noticed it’s a little less frustrating to update your Netflix subscription. It’s a courtesy for consumers and we are very excited to build this out across ActBlue to make the donation process as frictionless as possible. We want people to be able to give to the candidates and causes they support just as easily as they can buy concert tickets online or shop on Amazon. So far, recurring donors with automatically updated credit cards have given $6,190,367!
What this means for campaigns and organizations using ActBlue:
You don’t have to do anything to enable this feature. It’s available to every campaign and organization using our platform, and we don’t charge you any extra for the feature.
If your organization is running a recurring program, and you have a donor that lapses because their credit card is no longer valid, we’ll automatically attempt to update the donor’s card through their credit card company and retry the contribution three days later. If that works, their recurring contribution will carry on with the new card number.
We hope that this will make your lives easier — no more tracking down donors and asking them to update their information. To see what percentage of your donors have been able to seamlessly continue their contributions thanks to the integrated Account Updater, you can navigate to the Metrics page of your Dashboard, and scroll to the pie chart section.
If you have questions about the integration with Account Updater, let us know at firstname.lastname@example.org.