We handled over $42M this month, from nearly 2.8k campaigns, committees, and nonprofits — that’s nearly double the number we worked with in May of last year, and over 700 more than in May 2014.
Just this week the Express universe passed the 3 million users mark, including the 58k people who signed up for Express accounts this month. That’s 3 million donors with saved payment information, who can give with a single click.
Topline Numbers
| MAY. ’13 | MAY. ’14 | MAY. ’15 | MAY. ’16 | |
|---|---|---|---|---|
| Contributions | 173,541 | 353,368 | 429,903 | 1,312,305 |
| Total Amount | $6,495,264 | $14,231,783 | $15,969,378 | $42,291,423 |
| Avg. Contribution Size | $37.43 | $40.27 | $37.15 | $32.23 |
| Unique Campaigns, Committees, and Organizations |
1,068 | 2,053 | 1,424 | 2,790 |
Mobile
| MAY. ’13 | MAY. ’14 | MAY. ’15 | MAY. ’16 | |
|---|---|---|---|---|
| % Mobile | 9.3% | 23.0% | 25.4% | 39.5% |
| % Mobile for Express Users |
12.8% | 25.5% | 27.3% | 42.7% |
Express
| MAY. ’13 | MAY. ’14 | MAY. ’15 | MAY. ’16 | |
|---|---|---|---|---|
| New Express Users | 12,625 | 38,055 | 79,733 | 58,010 |
| % of Total Volume via Express Users |
43.9% | 52.6% | 58.0% | 61.9% |
| % of Contributions via Express Users |
55.0% | 59.1% | 63.6% | 69.8% |
Customer Service
In May 2016 our customer service team handled an average of 815 email conversations a day.
| May ’16 | |
|---|---|
| Total Incoming Calls | 13,983 |
| Email Conversations | 24,472 |
Recurring
| MAY. ’13 | MAY. ’14 | MAY. ’15 | MAY. ’16 | |
|---|---|---|---|---|
| Total Recurring Volume | $444,802 | $1,166,045 | $3,150,784 | $9,224,511 |
| % of Total Volume | 6.8% | 8.2% | 19.7% | 21.8% |
