July ’16 Recap

In July 2016, there were more campaigns, committees, and organizations raising money on ActBlue than at any other month in our history. Over 3,000 of them raised $33.6M from more than 1M individual contributions. It was another strong month for mobile donations: 40% of all contributions were made on a mobile device.

More than 66% of this month’s contributions were made by Express users. These are donors who have saved their credit card information with ActBlue, which makes it easy for them to give repeatedly.

Topline Numbers

JUL. ’13 JUL. ’14 JUL. ’15 JUL. ’16
Contributions 162,588 692,495 466,703 1,043,486
Total Amount $5,876,174 $20,300,106 $13,734,475 $33,650,781
Avg. Contribution Size $36.14 $29.31 $29.43 $32.25
Unique Campaigns, Committees,
and Organizations
1,230 2,175 1,517 3,005

 

July topline numbers

Mobile

JUL. ’13 JUL. ’14 JUL. ’15 JUL. ’16
% Mobile 9.1% 29.2% 27.8% 38.7%
% Mobile for
Express Users
12.5% 31.5% 30.4% 41.2%

 
July topline numbers

Customer Service

In July 2016 our customer service team handled an average of 810 email conversations a day.

July ’16
Total Incoming Calls 11,885
Email Conversations 25,124

Express

JUL. ’13 JUL. ’14 JUL. ’15 JUL. ’16
New Express Users 13,802 75,580 67,131 59,944
% of Total Volume
via Express Users
44.8% 57.2% 60.4% 60.6%
% of Contributions
via Express Users
53.0% 61.5% 65.6% 66.3%

 
July topline numbers

Recurring

JUL. ’13 JUL. ’14 JUL. ’15 JUL. ’16
Total Recurring Volume $497,940 $2,822,497 $3,923,726 $10,216,414
% of Total Volume 8.5% 13.9% 28.6% 30.4%

 
July topline numbers

A big mobile boost from one simple test

We run optimization tests on our forms constantly, but it’s rare that we see winners as big as our recent mobile test.

At this point we’re running around 40% of all donations made on mobile devices. Anything we can do to keep that number going up, the better, given the massive transition in traffic from desktop to mobile.

In this test, when donors landed on a form, some were moved directly to the point on a form where they’d choose an amount to give — skipping past the contribution blurb they would normally read first, as you can see below. Others got the normal form with the headline and blurb up top.

form

 

The forms that skipped over the blurb won by a landslide. The result was a statistically significant increase of 5.2% conversions on the variation (p < 0.05). It was such a big winner that we automatically rolled it out sitewide.

Most of our tests see a tiny bump, but any increase in conversions makes a big difference when we’re running tens of millions of contributions through our forms each month. And a 5.2% bump? That’s real money.

There were more than 250k new mobile contributions made sitewide in July, with an average contribution size of about $30. That means our mobile form test resulted in about 400k extra dollars. Like I said, real money.

We previously tested a contribution form without a blurb on both desktop and mobile versions to our email list. The results were abysmal, which is why we ran this sitewide test to mobile donors specifically.

By nature, our mobile users are seeking ways to save them time and enhance their convenience when they’re making contributions. And that’s what this switch gives them.

A busy quarter before an even busier election: Q2 2016

Q2 2016 was strong; back in Q2 2014, folks using ActBlue’s fundraising tools had raised just shy of $48 million. For this quarter, we’ve passed $130M! Talk about an exciting upwards trajectory.

Q2 2016 had 2.8 million more contributions than Q2 2014. That’s more than 200% growth. Donors contributed to 3,753 different campaigns, committees, and organizations. Our average contribution size has shrunk a little, because of the impact of repeat donors. The average contribution size for new donors was $55, compared to $30 for donors who have given previously. More than 1.2 million unique people made a donation on ActBlue in Q2 2016, and, of those, 80% made more than one contribution. That’s only the second time that at least one million individual people have given in a single quarter on our platform.

Topline Numbers

Q2 2013 Q2 2014 Q2 2015 Q2 2016
Contributions 529,614 1,215,413 1,273,379 4,082,976
Total Amount $22,236,309 $47,488,545 $48,158,911 $132,986,033
Avg. Contribution Size $41.99 $39.07 $37.82 $32.57
Unique Campaigns, Committees,
and Organizations
1,610 2,807 1,970 3,753

 

During Q2 2016, we hit another major milestone: over $500 million raised via ActBlue for this election. For context, the combined total raised for the 2012 and 2014 cycles is $517 million. It took the entire 2014 cycle to raise $335 million and just over 15 months to reach that total this election year.

Our number crunchers had been predicting our total for the entire 2016 cycle would be $500 million. But now we’re more likely on a path for something around a $700 million cycle.

We’re already ramping up for another big quarter — Q3 is traditionally the largest in any cycle. (Looks like we’ll need a bigger chart.)

The graph below breaks down our top-line stats further (and says it all): Express contributions have increased from less than 10% at the start of the 2012 election cycle to 70% of all donations this past quarter. The mobile contribution rate has hovered around 40% the past two quarters, which is about double the rate for the same points in the last election cycle. Recurring as a share of the total fundraising volume tends to fluctuate more than the other two metrics within a cycle. If you look just at the 2016 election cycle, percent recurring volume has landed in the 15-28% range each quarter.

Express

Our Express feature, which allows donors to save their payment information with us, helps donors give (literally) with just the click of a button. The majority of our 3 million Express users have signed up this cycle.

Because it’s easier for people to give when they don’t have to spend time entering in their address and credit card information, they’re more likely to go ahead and contribute. In Q2 2014, we raised about $28 million from Express contributions. Fast forward two years, and we’re at almost $83 million raised via Express for the quarter. And I know we mentioned it earlier, but it’s too stunning a stat to only say once: Express contributions now make up an incredible 70% of our total contributions. Plus, with 4 million contributions overall and 1.2 million unique donors during Q2 2016, it’s clear that we’re getting a lot of repeat givers thanks to the overwhelming success of our Express feature.

Recurring

This time last cycle, 14% of our contributions were recurring. Now, that number’s at almost 42%. Why the increase? Recurring donations work well for both the fundraiser and the donor as an easy way to make regular contributions, providing a stable fundraising base. Plus, we’ve been helping lots of campaigns and organizations figure out a recurring donor strategy.

The chart below shows the incredible growth we’ve been seeing in recurring, particularly from Q2 2014 to this quarter. The spikes on the chart below are the last days of each month. That’s when we see the highest number of contributions. The typical daily recurring volume in Q2 2016 was significantly higher than even the busiest days in previous second quarters. When we look at the last days of each month this quarter, 2014 and 2012 are left totally in the dust.

One of our favorite features, weekly recurring, will be back at the end of this current quarter for some groups using ActBlue. Our team can turn on weekly recurring six weeks ahead of the election. It’s a great way to get donors excited and primed for Election Day, and to raise critical cash for your cause at the most important time. If you’re interested in learning more about how weekly recurring could give your campaign a boost, start planning your weekly fundraising strategy now. We’re more than happy to help brainstorm with you.

We expect to have some big Q3 news about exciting new innovations in recurring giving, and our engineers are hard at work. Stay tuned and excuse our vagueness, but watch this space!

Mobile

In Q2 2012, just 5% of contributions through ActBlue were made via a mobile device, and that number grew to 24% in Q2 2014. This quarter? Almost 40%.

We’ve broken down the mobile percentage day-by-day for Q2 2016 so you can visualize how it changes over time.

Notice the spike in mobile contributions towards the end of the week and on weekends. Saturdays and Sundays were peak mobile days throughout the quarter, and it’s likely that these are times when people are less tethered to their computers, which is why they do more of their giving from mobile devices.

We can’t really take credit for the popularity and spread of iPhones and other mobile devices, but we can take credit for optimizing our forms for mobile. Our high contribution volume affords us lots of space for A/B testing and optimization. Plainly put, we have the best mobile experience in nonprofit and political giving out there. Our mobile contribution rate speaks for itself.

Customer Service

Our customer service team is working hard to make sure donors always have a good experience, so that the organizations and campaigns who use our tools can focus on doing the organizing. Inquiries are always a percentage of volume, and for Q3 2016, we expect volume to go up, meaning our CS team will be even busier than this past quarter. As we get ready for one of the most critical elections of our lifetime, time will be of the essence, and campaigns will need to use every dollar they’ve raised as quickly and efficiently as possible.

To handle the traffic, we’ve expanded our customer service team so that there are folks always ready to answer questions and resolve issues as quickly as possible. And we’ve intentionally staffed up to have more coverage in the evening and weekend hours to be as responsive as possible to donor questions.

Remarketing

We launched our remarketing feature in February 2016, which reminds donors about a contribution they’ve started to make but haven’t completed after 30 minutes of inactivity. In Q2 2016, contributions from remarketing totaled more than $500,000 — all campaigns and organizations had to do was turn the feature on form-by-form and our infrastructure took care of the rest. Find out how to turn it on here, if you haven’t already.

Almost half of remarketing contributions are made from mobile devices. The average monthly mobile contribution rate for remarketing is 9 percentage points higher than the sitewide average. We thought this stat was interesting, and have more than a few theories that might explain it. What we know for sure is that when donors get that remarketing email, we’ve tracked where they were in the giving process, so all the information we know about them has already been pre-filled. And that makes it really easy to complete a contribution, particularly on a mobile device.

Shifting people from desktop to mobile during the giving process also means that donors will have their information stored on multiple devices, reducing friction the next time they want to give. And that is a great thing, my friends.

Contributions by time zone

Where are donors based? It’s on every email fundraiser’s mind. We ran the numbers for contributions made using ActBlue and came up with the chart below. As always, keep in mind that every individual list is different.

 

One last fun fact we pulled from this dataset: West Coasters in the Pacific time zone made more contributions per donor on average (3.84) than in any other time zone this quarter. So, there’s a little more green in that chart than if they had given at the same rate as the combined category that includes the Alaska, Hawaii-Aleutian, and Atlantic time zones, for example.

One of the most exciting things about this quarter was how even without presidential traffic, we’re running at nearly double the last election in terms of funds raised. And of that non-presidential volume, over 15% was raised in just three days this quarter: the last days of April, May, and June.

As we move into the general election, we’re expecting the amount of contributions we’re processing to rise, particularly at the end of each coming month. Q3 2016 will likely be a record-breaker. The only question: Just how big will it be?

June ’16 Recap

It was a huge month at ActBlue, with dollars raised totaling $41M. We handled more than twice the number of contributions we processed in June of 2014 (during the last election cycle). And donors contributed to a whopping 2,903 campaigns, committees, and organizations.

Our total for recurring dollars this month is more than five times the total from June 2014. We’ve seen huge increases in participation, both in the numbers of contributions and the number of campaigns and organizations raising money on our platform. See below for a deeper dive into more of our sitewide numbers for the month.

Topline Numbers

JUN. ’13 JUN. ’14 JUN. ’15 JUN. ’16
Contributions 185,987 540,541 527,584 1,132,232
Total Amount $9,225,226 $20,994,216 $21,762,097 $41,604,480
Avg. Contribution Size $49.60 $38.84 $41.25 $36.75
Unique Campaigns, Committees,
and Organizations
1,215 2,151 1,510 2,903

June

Mobile

JUN. ’13 JUN. ’14 JUN. ’15 JUN. ’16
% Mobile 9.1% 25.2% 29.1% 37.4%
% Mobile for
Express Users
12.7% 27.7% 31.8% 40.5%

June

Express

JUN. ’13 JUN. ’14 JUN. ’15 JUN. ’16
New Express Users 16,453 63,490 88,047 48,733
% of Total Volume
via Express Users
42.0% 55.0% 56.5% 56.5%
% of Contributions
via Express Users
51.5% 60.3% 65.4% 65.7%

Customer Service

In June 2016 our customer service team handled an average of 838 email conversations a day.

June ’16
Total Incoming Calls 14,548
Email Conversations 25,128

Recurring

JUN. ’13 JUN. ’14 JUN. ’15 JUN. ’16
Total Recurring Volume $469,406 $1,740,171 $3,749,257 $9,435,630
% of Total Volume 5.1% 8.3% 17.2% 22.7%

June

May ’16 Recap

We handled over $42M this month, from nearly 2.8k campaigns, committees, and nonprofits — that’s nearly double the number we worked with in May of last year, and over 700 more than in May 2014.

Just this week the Express universe passed the 3 million users mark, including the 58k people who signed up for Express accounts this month. That’s 3 million donors with saved payment information, who can give with a single click.

Topline Numbers

MAY. ’13 MAY. ’14 MAY. ’15 MAY. ’16
Contributions 173,541 353,368 429,903 1,312,305
Total Amount $6,495,264 $14,231,783 $15,969,378 $42,291,423
Avg. Contribution Size $37.43 $40.27 $37.15 $32.23
Unique Campaigns, Committees,
and Organizations
1,068 2,053 1,424 2,790

 

Mobile

MAY. ’13 MAY. ’14 MAY. ’15 MAY. ’16
% Mobile 9.3% 23.0% 25.4% 39.5%
% Mobile for
Express Users
12.8% 25.5% 27.3% 42.7%

 

Express

MAY. ’13 MAY. ’14 MAY. ’15 MAY. ’16
New Express Users 12,625 38,055 79,733 58,010
% of Total Volume
via Express Users
43.9% 52.6% 58.0% 61.9%
% of Contributions
via Express Users
55.0% 59.1% 63.6% 69.8%

 

Customer Service

In May 2016 our customer service team handled an average of 815 email conversations a day.

May ’16
Total Incoming Calls 13,983
Email Conversations 24,472

Recurring

MAY. ’13 MAY. ’14 MAY. ’15 MAY. ’16
Total Recurring Volume $444,802 $1,166,045 $3,150,784 $9,224,511
% of Total Volume 6.8% 8.2% 19.7% 21.8%

 

ActBlue integration with Action Network

We believe it’s essential that the campaigns and organizations using our tools have access to their fundraising data where and when they need it.

That’s why we’re excited to announce a brand new API integration with Action Network, a fellow member of the Open Supporter Data Interface (OSDI).

action-network

If you’re using ActBlue to fundraise, but using Action Network as your CRM, you can now send your donor and contribution info from ActBlue to Action Network automatically.

The best part? It’s totally free, and it’s a quick and easy setup process. All our team needs from you is your Action Network API key to get things rolling.

If you’re interested in integrating with Action Network, just drop us a line at info@actblue.com and a member of our team will be in touch.

For those of you using other CRMs, we’ve already got an existing suite of integrations in place — including BSD, Salsa, and ActionKit.

We also offer open webhooks, which can provide more flexibility in the way your campaign or organization retrieves data, and ultimately works with that data. Implementing webhooks will require some technical work on your end, so if your campaign or organization wants to hear more about using webhooks, you should reach out to our team and we can provide you with the details.

It’s important to us that our users are able to push their data exactly where they want it, so we’re thrilled to be integrating with other platforms in the progressive space to help make that process as seamless as possible. And we’re happy to continue integrating with new platforms — if there’s a specific integration you’re interested in, you should let us know.

As always, if you’ve got any questions or comments about integrations, get in touch with us at info@actblue.com.

April ’16 Recap

In April 2016, over 2,600 different campaigns, organizations, and committees raised almost $50 million on ActBlue, with an average contribution size of just $30. Contributions made on mobile devices represented over 40% of all contributions made sitewide. Read on to see how that compares to where we were at the same point last cycle.

Topline Numbers

APR. ’13 APR. ’14 APR. ’15 APR. ’16
Contributions 170,086 321,504 315,905 1,647,260
Total Amount $6,515,819 $12,262,546 $10,428,208 $49,736,920
Avg. Contribution Size $38.31 $38.14 $33.01 $30.19
Unique Campaigns, Committees,
and Organizations
1,010 1,999 1,364 2,647

 

Customer Service

In April 2016 our customer service team handled an average of 1,042 email conversations a day.

APR. ’16
Total Incoming Calls 17,588
Email Conversations 31,258

Mobile

APR. ’13 APR. ’14 APR. ’15 APR. ’16
% Mobile 8.1% 22.5% 24.8% 42.7%
% Mobile for
Express Users
11.5% 25.3% 26.6% 45.8%

 

Express

APR. ’13 APR. ’14 APR. ’15 APR. ’16
New Express Users 14,167 36,154 28,730 122,323
% of Total Volume
via Express Users
41.8% 52.2% 56.7% 67.3%
% of Contributions
via Express Users
52.1% 57.7% 62.4% 72.9%

 

Recurring

APR. ’13 APR. ’14 APR. ’15 APR. ’16
Total Recurring Volume $419,719 $1,027,926 $2,818,806 $9,328,013
% of Total Volume 6.4% 8.4% 27.0% 18.8%

 

If you have any questions or comments, feel free to get in touch at info@actblue.com.

Biggest quarter ever

Wow, this has been some beginning to 2016. We launched ActBlue Charities, passed the $1 BILLION mark, and had back-to-back biggest months ever.

At the end of last year, we were over the moon about handling 150k contributions in a single day on December 31, 2015. Well, we handled twice that on February 29, 2016 and surpassed 200k contributions two more times this quarter.

Check out this chart showing what our three biggest donor days looked like hour-by-hour (with the total contributions processed on those days in parentheses): March 30, 2016 (215,954), March 31, 2016 (275,763), and February 29, 2016 (299,174):

 

 

There are many things that go into massive days like this (and not just a lot of email).

For one, we typically run recurring contributions in a series of batches starting at 4AM. That pattern is evident on the two days in March, but our tech team actually scheduled out February 29th a bit differently because all recurring contributions originally made on the 29th, 30th, and 31st of any given month needed to be run in a single day. We processed over 80k recurring contributions that morning (new record, by far) by starting earlier and capping the contributions per hour, and we were ready to handle the end-of-month rush well before 9AM. Gotta love when a good plan comes together…

It’s abnormal to run three days of recurring contributions at once, and it’s the reason why February 29th goes down as our biggest day in terms of contributions, but the end-of-quarter deadline day is our biggest by dollar. The average for a one-time donation this cycle is $38.65 compared to an average of $21.03 for recurring contributions, since recurring contributions tend to have a smaller average than one-time gifts. But the really amazing number is the average value (so far!) of a single recurring sign-up this cycle: $72.88.

We saw March 31st bring in a ton of traffic at the end of the day, with two hours of more than 20k (!!) contributions after 9 PM. Volume stayed unbelievably high until the steep drop off at midnight. And yes, people really do respect it as a deadline and stop giving when the clock strikes twelve on the East Coast.

Topline Numbers

Q1 2013 Q1 2014 Q1 2015 Q1 2016
Contributions 467,163 897,884 782,820 5,571,391
Total Amount $16,904,456 $36,955,661 $26,905,248 $165,170,022
Avg. Contribution Size $36.19 $41.16 $34.37 $29.65
Unique Campaigns, Committees,
and Organizations
1,243 2,478 1,728 2,989

 

Almost 3,000 different campaigns, organizations, and committees raised a total of $165M this quarter, with the average contribution size under $30. For context, it took us more than four years to pass that dollar total and more than nine years to pass the 5.5M contribution mark — both of which we just accomplished in three months. Yeah, that’s nuts.

More and more people are supporting the non-profits, campaigns, and causes of their choice via the ActBlue family of organizations. Of the 1.8 million people who gave a contribution this quarter, 65% had made a donation on our site before.

Express

Those repeat donors are the lifeblood of so many campaigns and organizations. And that’s why our system is designed to reduce friction, making it painless to give again. ActBlue Express is at the heart of it, allowing donors to give with a single click, again and again. Of these repeat donors, almost 9 in 10 have saved their credit card information with ActBlue. Plus, nearly 3 out of every 4 donors who made a contribution for the first time in Q1 2016 signed up for Express accounts.

More people have created an ActBlue Express account already this cycle than in every other cycle combined.

 

 

And looking at just this past quarter, over 750k people signed up for an Express account — that’s more than twice the number who signed up in our previous biggest quarter (Q4 2015 had 302k new sign-ups). Altogether, we’re up to an incredible 2.9M Express users.

Almost three-quarters of all contributions on ActBlue at this point are made by Express users. That added up to over $110M from Express users last quarter.

Saved payment information is no longer the future; it’s the new normal here at ActBlue.

The chart below shows both the overall growth in the number of contributions, as well as how the number of Express contributions as compared to those made by non-Express users is increasing. For much of last cycle, there was not much difference between these types of users, but the ratio has become closer to 3:1 recently.

 

 

There are a lot of reasons why we’re seeing this big spike in Express donations. We’ve run a number of optimization tests with the goal of boosting Express sign-ups and the use of donors’ saved payment information. There haven’t been any breakout tests, but the slow and steady tweaks have added up over time.

At the same time there is a broader movement coming from the e-commerce industry to promote saved credit card information, with Visa checkout being the most visible example. More Americans are comfortable saving their financial information online, and we work hard to earn and keep their trust. ActBlue is Level 1 PCI compliant — the gold standard for security — and we undergo a rigorous audit every year to maintain it.

The larger trend toward mobile is having an impact as well, as Express users continue to outperform non-Express users on non-desktop devices. And features like Express Pass continue to help boost conversions.

Mobile

Making it possible for people to give with a single click means higher conversion rates. More and more people are making donations on mobile devices. It’s part of a wider traffic trend away from desktop and toward mobile. This quarter alone, over 41% of contributions were made on a mobile device. That’s double the mobile giving rate we saw at the same point last cycle (Q1 2014 had a mobile rate of just 20.5%).

 

 

And the mobile contribution rate jumps to 44% when looking just at Express users, who — as we’ve alluded to already — are our power users. We’re expecting to cross that 50% threshold very soon!

Recurring

Recurring contributions continue to be a great source of fundraising for campaigns, organizations, and nonprofits. This past quarter we processed $26.2M in recurring volume from over 1.4M contributions — both of which are new quarterly records. For context, we raised $26.9M TOTAL during Q1 2015. The chart below details the growth in the overall number of recurring contributions, broken down by whether or not the recurring contribution is new or subsequent.

 

 

How big was this quarter? Well, the number of new recurring sign-ups in the past quarter (347k) was more than all of the total recurring contributions made in Q1 2014 (new + subsequent).

One of the best parts of a recurring program is that it provides a steady stream of income for campaigns and organizations that allows them to plan out their fundraising goals from month to month with ease. If you’re not running a recurring program and you’re interested in starting one, drop us a line at info@actblue.com and we’re more than happy to help strategize.

It was a helluva start to 2016. We’re excited to see what the rest of the year brings. In the meantime, our tech team is hard at work on a number of infrastructure upgrades, optimization tests, and some cool new features (as always). So stay tuned. And may the email odds be ever in your favor.

Mar. ’16 Recap

We’ll forgive you if you forgot that we hit our biggest milestone yet ($1 BILLION!!) in March — we almost did. Especially since we’ve raised over $68M since then, bringing our total for the month to a whopping $72M. That makes March 2016 the biggest month in our history. And we went out with a bang as we processed $8.5M on the 31st — a new record for our biggest volume day ever.

Almost 2,500 campaigns, organizations, and committees raised money using ActBlue last month. The average contribution? Just $30. And nearly half of the contributions made this month came from a mobile device. That’s double the mobile percentage we saw at the same point in the last election cycle.

Topline Numbers

MAR. ’13 MAR. ’14 MAR. ’15 MAR. ’16
Contributions 204,630 412,325 327,220 2,418,488
Total Amount $7,635,519 $18,499,273 $13,289,206 $72,650,464
Avg. Contribution Size $37.31 $44.87 $40.61 $30.04
Unique Campaigns, Committees,
and Organizations
951 1,960 1,335 2,458

Customer Service

In March 2016 our customer service team handled an average of 1,076 email conversations a day.

FEB. ’16
Total Incoming Calls 36,552
Email Conversations 33,348

Mobile

MAR. ’13 MAR. ’14 MAR. ’15 MAR. ’16
% Mobile 10.0% 21.6% 24.8% 44.0%
% Mobile for
Express Users
13.8% 24.2% 26.8% 46.9%

Express

MAR. ’13 MAR. ’14 MAR. ’15 MAR. ’16
New Express Users 25,720 38,616 21,712 305,453
% of Total Volume
via Express Users
46.9% 48.1% 53.5% 67.6%
% of Contributions
via Express Users
54.2% 54.4% 60.7% 73.5%

Recurring

MAR. ’13 MAR. ’14 MAR. ’15 MAR. ’16
Total Recurring Volume $395,604 $955,028 $2,689,551 $9,829,134
% of Total Volume 5.2% 5.2% 20.2% 13.5%

If you have any questions or comments, feel free to get in touch at info@actblue.com.

More funds, no extra heavy lifting

We’re rolling out a brand new remarketing feature to help you follow up with donors who started to contribute but didn’t finish. Now you can send your donors a quick, friendly email to remind them why they wanted to give and ask them to complete their contribution.

If you’ve ever placed something in your cart while shopping online, clicked away, and received an email politely nudging you to finish up your purchase, you’ve gotten a remarketing email.

Here’s how it works: Once you’ve turned on the feature and customized your email with your own text and branding, donors who abandon your form before completing it will automatically receive an email thirty minutes following their incomplete donation.

This is what ours looks like:

&nbsp

remarketing

What counts as an incomplete donation? A donor selects a contribution amount and fills in their email address, but leaves the page before going on to fill in their credit card info. In that case, we’ll make sure they get a reminder with a link to your form asking them to complete their contribution.

This is available to campaigns, committees, and organizations across the board, but you must enable it on a form-by-form basis, as the feature is turned off by default.

If you’d like to enable the feature just head over to the Edit tab of your contribution form. Scroll down and toggle the “Remarketing Options” drop-down menu.

Check off the “Enable Remarketing” box.

Next you’ll need to write up some custom text. We have an automated response (which you can see in the sample above) set up to accompany the link your donors will receive, but we highly recommend filling it out with text specific to your cause or campaign.

You should view this as your chance to make the case to donors for why it’s so important that they finish the form and complete their donation. See below for an example of how to customize your text to get that message across to donors.

 

remarketing

 

If you have branded receipts enabled, that branding will be included on this email. The example email in this post include’s ActBlue’s branding. An unbranded email won’t include any logo.

If your campaign or organization is using default forms and you would like to enable remarketing for all of those contribution forms, simply follow the steps listed above for your default form (found at the top of your list of forms within your Dashboard’s Form Management tab).

In the short time since this feature was released, we’ve already seen it increase conversion rates and bring in more dollars for campaigns and organizations using it. It’s a great way to generate more funds from your asks without any extra heavy lifting.

As always, if you’ve got any questions or comments about this new feature just drop us a line at info@actblue.com.