January ’17 Recap

It was undoubtedly a big month for fundraising at ActBlue, as campaigns and organizations across the country got energized and mobilized to fight back against Trump. Donors are fired up, too — over 100k new users saved their payment information with ActBlue Express this month, and can now give with a single click. We also processed our 1.5-billionth (!!) dollar this month.

A whole new crop of people got involved and are ready to fight back.

Topline Numbers

JAN. ’14 JAN. ’15 JAN. ’16 JAN. ’17
Contributions 223,392 226,928 1,224,385 1,237,954
Total Amount $7,750,298 $6,041,656 $32,675,433 $29,402,224
Avg. Contribution Size $34.69 $26.62 $26.69 $23.75
Unique Campaigns, Committees,
and Organizations
1,603 1,154 1,936 1,993

Mobile

JAN. ’14 JAN. ’15 JAN. ’16 JAN. ’17
% Mobile 19.7% 25.3% 38.6% 39.9%
% Mobile for
ActBlue Express Users
22.8% 27.2% 41.2% 40.9%

ActBlue Express

JAN. ’14 JAN. ’15 JAN. ’16 JAN. ’17
New ActBlue Express Users 18,727 10,625 170,421 131,566
% of Total Volume
via ActBlue Express Users
47.2% 57.8% 66.3% 60.2%
% of Contributions
via ActBlue Express Users
53.9% 60.1% 70.7% 64.9%

Recurring

JAN. ’14 JAN. ’15 JAN. ’16 JAN. ’17
Total Recurring Volume $706,522 $2,405,809 $7,124,154 $7,868,123
% of Total Volume 9.1% 39.8% 21.8% 26.8%

 

Customer Service

Our customer service team handled an average of 253 incoming phone calls per day during the month of January.

JAN. ’17
Total Incoming Calls 7,843
Email Conversations 7,309

If you’ve got any questions or comments about this month’s fundraising recap, feel free to reach out to a member of our team at info@actblue.com.

December ’16 Recap

In the midst of the holidays and Trump’s impending inauguration, donors and campaigns remained active and engaged. We processed over 750k individual contributions this month.

Topline Numbers

DEC. ’13 DEC. ’14 DEC. ’15 DEC. ’16
Contributions 259,248 231,991 1,094,301 750,484
Total Amount $11,210,508 $5,576,432 $33,255,993 $19,672,531
Avg. Contribution Size $43.24 $24.04 $30.39 $26.21
Unique Campaigns, Committees,
and Organizations
1,581 1,156 1,924 1,860

Mobile

DEC. ’13 DEC. ’14 DEC. ’15 DEC. ’16
% Mobile 19.8% 22.6% 38.0% 35.5%
% Mobile for
ActBlue Express Users
23.2% 24.2% 40.7% 37.1%

ActBlue Express

DEC. ’13 DEC. ’14 DEC. ’15 DEC. ’16
New ActBlue Express Users 25,297 8,934 173,198 47,286
% of Total Volume
via ActBlue Express Users
46.9% 61.3% 62.3% 61.8%
% of Contributions
via ActBlue Express Users
52.2% 64.0% 67.7% 65.3%

Recurring

DEC. ’13 DEC. ’14 DEC. ’15 DEC. ’16
Total Recurring Volume $655,275 $2,781,858 $6,196,949 $6,709,181
% of Total Volume 5.8% 49.9% 18.6% 34.1%

 

Customer Service

Our rockstar customer service representatives handled over 550 email conversations per day in the month of December.

DEC. ’16
Total Incoming Calls 7,358
Email Conversations 17,956

Any questions or comments? Drop us a line at info@actblue.com.

November ’16 Recap

Despite the fact that the election took place just eight days into the month, November was still a huge, $43M month. Following Trump’s win, donors and organizers got right to work, turning their anger into action.

Topline Numbers

NOV. ’13 NOV. ’14 NOV. ’15 NOV. ’16
Contributions 194,239 494,986 628,183 1,425,120
Total Amount $7,396,503 $13,035,721 $17,566,353 $43,440,887
Avg. Contribution Size $38.08 $26.34 $27.96 $30.47
Unique Campaigns, Committees,
and Organizations
1,484 1,626 1,841 2,680

Mobile

NOV. ’13 NOV. ’14 NOV. ’15 NOV. ’16
% Mobile 19.3% 27.8% 31.8% 37.1%
% Mobile for
ActBlue Express Users
22.9% 29.4% 34.7% 38.5%

ActBlue Express

NOV. ’13 NOV. ’14 NOV. ’15 NOV. ’16
New ActBlue Express Users 14,805 17,066 51,413 89,149
% of Total Volume
via ActBlue Express Users
41.1% 60.9% 59.8% 61.1%
% of Contributions
via ActBlue Express Users
51.0% 64.6% 66.9% 64.2%

Recurring

NOV. ’13 NOV. ’14 NOV. ’15 NOV. ’16
Total Recurring Volume $594,749 $4,857,505 $5,327,096 $11,604,933
% of Total Volume 8.0% 37.3% 30.3% 26.7%

 

Customer Service

Our customer service team handled over 300 incoming phone calls per day during November.

NOV. ’16
Total Incoming Calls 9,485
Email Conversations 25,037

If you’ve got questions or comments about our November numbers, you can reach us at info@actblue.com.

Double Down season is back

Today marks just fifteen days (!!) until Election Day. Democrats up and down the ballot are doubling down on their efforts, and now that we’re bringing our Double Down feature back around, your supporters can do the same.

When you set up Double Down, your donors will be asked to double the amount of their contribution after their initial donation processes.

Double down is similar to weekly recurring in that both are available for a limited time in the run-up to the election. But in the final stretch, weekly recurring can be less useful than a one-time contribution. You can set up Double Down as a part of creating your contribution forms — a quick and easy way to make more money in this short amount of time.

To turn on Double Down, just head to the Edit tab of your contribution form. Scroll down and click “Double Down Your Donation” Options.

double down

Check the box to enable the feature and write a sentence or two letting your donors know why they should double their contribution.

You can also add an image or a GIF to persuade your donors to double their donation, by clicking on the image icon (shown below) and inserting a URL that points to the graphic you’ve chosen.

 
double down
 

This is your chance to convey a sense of urgency to your donors, which is why we recommend using some short and compelling content for your ask blurb.

The pop-up your donors will see after their initial contribution will look something like this:

double down
 

Please note that for compliance purposes, doubled donations will show up as two separate line items.

One other point to note: If a donor makes a recurring contribution and then decides to double down on that contribution, only the original amount pledged will recur monthly or weekly.

We’re always working to make sure ActBlue’s tools suit your needs during the times when you need to be raising money the most. We hope Double Down will help power your campaign or organization through those big moments.

If you have any questions or ideas for future features that would be especially helpful during crunch times like this one, you can alway drop us a line at info@actblue.com.

ActBlue integration with Action Network

We believe it’s essential that the campaigns and organizations using our tools have access to their fundraising data where and when they need it.

That’s why we’re excited to announce a brand new API integration with Action Network, a fellow member of the Open Supporter Data Interface (OSDI).

action-network

If you’re using ActBlue to fundraise, but using Action Network as your CRM, you can now send your donor and contribution info from ActBlue to Action Network automatically.

The best part? It’s totally free, and it’s a quick and easy setup process. All our team needs from you is your Action Network API key to get things rolling.

If you’re interested in integrating with Action Network, just drop us a line at info@actblue.com and a member of our team will be in touch.

For those of you using other CRMs, we’ve already got an existing suite of integrations in place — including BSD, Salsa, and ActionKit.

We also offer open webhooks, which can provide more flexibility in the way your campaign or organization retrieves data, and ultimately works with that data. Implementing webhooks will require some technical work on your end, so if your campaign or organization wants to hear more about using webhooks, you should reach out to our team and we can provide you with the details.

It’s important to us that our users are able to push their data exactly where they want it, so we’re thrilled to be integrating with other platforms in the progressive space to help make that process as seamless as possible. And we’re happy to continue integrating with new platforms — if there’s a specific integration you’re interested in, you should let us know.

As always, if you’ve got any questions or comments about integrations, get in touch with us at info@actblue.com.

More funds, no extra heavy lifting

We’re rolling out a brand new remarketing feature to help you follow up with donors who started to contribute but didn’t finish. Now you can send your donors a quick, friendly email to remind them why they wanted to give and ask them to complete their contribution.

If you’ve ever placed something in your cart while shopping online, clicked away, and received an email politely nudging you to finish up your purchase, you’ve gotten a remarketing email.

Here’s how it works: Once you’ve turned on the feature and customized your email with your own text and branding, donors who abandon your form before completing it will automatically receive an email thirty minutes following their incomplete donation.

This is what ours looks like:

&nbsp

remarketing

What counts as an incomplete donation? A donor selects a contribution amount and fills in their email address, but leaves the page before going on to fill in their credit card info. In that case, we’ll make sure they get a reminder with a link to your form asking them to complete their contribution.

This is available to campaigns, committees, and organizations across the board, but you must enable it on a form-by-form basis, as the feature is turned off by default.

If you’d like to enable the feature just head over to the Edit tab of your contribution form. Scroll down and toggle the “Remarketing Options” drop-down menu.

Check off the “Enable Remarketing” box.

Next you’ll need to write up some custom text. We have an automated response (which you can see in the sample above) set up to accompany the link your donors will receive, but we highly recommend filling it out with text specific to your cause or campaign.

You should view this as your chance to make the case to donors for why it’s so important that they finish the form and complete their donation. See below for an example of how to customize your text to get that message across to donors.

 

remarketing

 

If you have branded receipts enabled, that branding will be included on this email. The example email in this post include’s ActBlue’s branding. An unbranded email won’t include any logo.

If your campaign or organization is using default forms and you would like to enable remarketing for all of those contribution forms, simply follow the steps listed above for your default form (found at the top of your list of forms within your Dashboard’s Form Management tab).

In the short time since this feature was released, we’ve already seen it increase conversion rates and bring in more dollars for campaigns and organizations using it. It’s a great way to generate more funds from your asks without any extra heavy lifting.

As always, if you’ve got any questions or comments about this new feature just drop us a line at info@actblue.com.

September ’15 Recap

With a massive end-of-quarter to close out the month of September, this turned out to be a monster $27M month (during an off-year, by the way). Most notably, we added more Express users in the past month than in any month prior — a whopping 124,824.

Check out the tables and charts below for a more detailed breakdown of this past month.

Topline Numbers

Sept. ’12 Sept. ’13 Sept. ’14 Sept. ’15
Contributions 463,901 319,785 925,261 795,853
Total Amount $21,881,359 $11,198,520 $37,921,801 $27,557,907
Average Contribution Size $47.17 $35.02 $40.98 $34.63
Committees 2,113 1,436 2,489 1,856

Recurring

Sept. ’12 Sept. ’13 Sept. ’14 Sept. ’15
Total Recurring Volume $1,240,618 $531,163 $4,869,166 $5,131,616
% of Total Volume 5.7% 4.7% 12.8% 18.6%

Express

We’re up to 1,738,816 Express users. These are some of our most engaged donors, who choose to save their payment information with ActBlue. As supporters continue to look for the fastest, most convenient way to contribute, we continue to see the number of Express users grow by leaps and bounds.

Sept. ’12 Sept. ’13 Sept. ’14 Sept. ’15
New Express Users 57,739 36,614 65,354 124,824
% of Total Volume
via Express Users
45.2% 42.9% 58.4% 59.4%
% of Contributions
via Express Users
49.6% 50.0% 63.9% 66.0%

Mobile

Sept. ’12 Sept. ’13 Sept. ’14 Sept. ’15
% Mobile 7.1% 20.5% 25.3% 32.2%
% Mobile for
Express Users
9.4% 24.3% 27.3% 34.9%

If you have questions or comments, feel free to reach out at info@actblue.com.

Contribution Forms: Easier Access = (Even) Easier Fundraising

Contribution Forms: Easier Access = (Even) Easier Fundraising

Campaign season is picking up quickly as we march on toward 2016, and we’re always working to make things as easy and efficient as possible for our users.

That’s why we’ve made some big changes to the way contribution forms are managed — and now it’s better than ever. We’ve made it so you can access your campaign or organization’s forms (with or without money raised) all in one convenient place. Plus, we’ve got a bunch of other new features to make managing your forms easier than it’s ever been.

Just head over to the By Form tab from the left menu on your campaign or organization’s dashboard.

tab

 

Once there, you’ll see a detailed breakdown of all your contribution forms.

table

 

They’re listed in descending order by default, starting with the most recent form that was created. But just click on any of the headers and you can toggle the table to sort it how you’d like.

With this update you’ll be able to simply glance at the table and get a clear picture. You can quickly scan through the slugs (or page names) you gave your forms, the number of contributions they received, the amount of money they raised, and whether or not you chose to brand your forms. You’ll also be able to duplicate a form from this page, with just the click of a button.

Further, if you’ve got a form from a few years back that you know won’t be getting sent out to donors, simply hit the Archive button in orange at the right of the table.

If you choose to archive a form it can no longer be viewed, which also means it can no longer receive contributions and you won’t be able to edit it. However, we give you the option to archive rather than delete your forms, so that you can Revive a form if you need to. If you’ve archived a form it will turn grey, as you see below, but it will still be listed in the same spot in the Dashboard as it was before it was archived.

 

revive

 

Just click Revive at the far right of the table and the form will become active. Anyone with access to the Dashboard will have the ability to visit and work with the form again.

You’ll also notice that there are two tabs at the top of the page, one for Managed Forms and one for Community Forms.

tabs

The Managed Forms tab provides a breakdown of forms that were created by any user with access to your campaign or organization’s Dashboard.

The Community Forms tab provides a breakdown of forms that were created by a third party. For example, a volunteer decided to create a form to raise money for your candidate or organization. You won’t have the ability to edit these forms, but you can collect data, just like you would from a form created by yourself or another user with access to the Dashboard.

Just below those tabs you’ll also have the option to Download a contribution form CSV report. This report will give you an even more detailed breakdown of each form, including info like whether or not the form was set to public or private, as well as the pre-set contribution amounts you chose for the form.

csv

 

Finally, you can now search for a form by page name. Simply type in the name you gave your form in the box at the upper righthand corner of the table.

search

 

If you have any questions or comments about this update, please don’t hesitate to reach out at info@actblue.com.

Our second biggest day ever: Q2 Analysis

Not only was last Tuesday the fourth largest quarter in ActBlue’s history, the last day of the quarter was the second biggest day in ActBlue history, clocking in at $4.6 million and 106k contributions!!

And Democrats and progressives weren’t the only ones taking notice that day — we tweeted that we were already at 42k contributions before noon (thanks mostly to all the recurring donations that ran that morning!), and the NRSC seized on it and sent an email to their list claiming we were “flaunting it.”

Bragging about the power of small-dollar donors using ActBlue? Absolutely. Heck, we even sent out an email about it.

Here’s a breakdown of topline numbers for Q2 2015. Keep in mind, the best comparison here will be to 2013, since it’s our most recent off-year…it’s easy to forget we don’t have an election coming up when you see numbers like these.

Topline Numbers

Q2 ’12 Q2 ’13 Q2 ’14 Q2 ’15
Contributions 625,485 529,607 1,215,395 1,281,922
Total Amount $27,151,235 $21,740,509 $46,245,990 $47,296,765
Average Contribution Size $43.41 $41.05 $38.05 $36.90
Committees 2,472 1,610 2,807 1,976

Yep, that’s right. We still raised more this quarter than we did in Q2 last year, a mid-term election year.

We also hit a major milestone this quarter — we’ve raised more than $750M online over the last 11 years. At this pace, we’re well on our way to one. billion. dollars.

But it’s not just that big number that’s growing so quickly. In the last quarter alone we saw a jump from 1,731 committees raising money to 1,976 committees.

Here are some fun stats for you: 7PM on June 30th was our fifth biggest hour for newly created contributions (i.e. not an hour when recurring contributions were running), clocking in at 7,288 contributions. How much credit can we give the leap second? Unfortunately, not much. And we followed that up with our ninth biggest hour at 8PM with 6,926 contributions.

With Republican presidential candidates flooding the airwaves with campaign announcements and Democrats at all levels jumping into races, it became clear during this past quarter that the 2016 cycle is well underway.

People are paying attention to politics again and we’re seeing an increase in participation across the board. With $47.3 million raised this quarter, the growth over past cycles is astounding. That’s the power of small-dollar donors in action.

Compared to Q2 2013, when the average contribution size was $41.05, Q2 2015 saw an average size of $36.90. We love to see that, but we were also excited to see more than double the number of contributions. In Q2 2013 we processed 529,607 contributions, but this past quarter we handled an amazing 1,281,922 contributions. This just goes to show that there’s more power in (small-dollar) numbers. It’s more apparent than ever that the grassroots movement is in full swing!

Recurring

We had our biggest hour ever thanks to recurring donations. It was June 30th during the 4AM hour, and we raised $355,410 from 20,300 contributions. We run all of our recurring contributions at 4AM, so the website doesn’t have to handle all of that traffic during our busiest hours.

With almost $10M from recurring contributions, Q2 2015 was the third quarter in a row that recurring donations represented more than 20% of the total volume.

Recurring donations help campaigns build strong infrastructures that will power them to victory in 2016. And since we’re still 16 months out from Election Day, those are going to bring in tons of money. Right now, we’ve got over $53 million pledged to campaigns and organizations site-wide.

Express and Mobile

There are now 1.5 million donors using ActBlue Express. We added 196,452 new Express users this quarter alone (that’s the second most in our history), compared to Q2 2013 when we gained 43,242.

Express users are donors that have chosen to save their payment information, so they can contribute with just the click of a button.

And the power these donors wield is no joke — Express contributions made up 57.1% of the total dollars raised this quarter. That translates to almost $27M.

It’s numbers like these that prove small-dollar donors are recognizing the importance of their participation this cycle. They’re not only making more individual contributions than ever, but they’re committing to the candidates and causes they support like never before.

We’re also continuing to see mobile giving increase. Last quarter the percentage of contributions made on mobile devices was 24.7% and this quarter we’re up to 27.2%. And that’s up from 8.8% during Q2 2013, our most recent off-year.

The number of contributions made on mobile devices has tripled in the last two years. And Express user growth and mobile contributions go hand in hand. The percentage of contributions via mobile jumps to 29.2% for Express users. That’s because they can skip the mobile form altogether and just give via a link or button in an email.

While our forms are already mobile-optimized, it’s important to always be thinking of ways to optimize your program. Pay attention to the readability of contribution forms on all devices, work toward increasing numbers of Express Users, and build a recurring donor program as early as possible. You’ll see a huge payoff next November.

And when you do, we’ll be ready to handle all of those contributions, no matter how big these end of quarter deadline days become.

Any questions? Leave us a comment or reach out at info@actblue.com.

June ’15 Recap

Topline Numbers

June ’12 June ’13 June ’14 June ’15
Contributions 268,794 185,983 540,530 531,961
Total Volume $11,624,085.19 $9,037,904.36 $20,444,771.98 $21,507,416.82
Mean Donation $43.25 $48.59 $37.82 $40.43
Committees 1,866 1,215 2,151 1,514

Express

We’re up to 1,468,998 Express Users — people who have saved their payment information with ActBlue.

June ’12 June ’13 June ’14 June ’15
New Express Users 59,901 16,450 63,492 88,033
% of Total Volume
via Express Users
42.3% 41.6% 54.7% 56.4%
% of Contributions
via Express Users
42.3% 50.2% 59.9% 64.3%

Mobile

June ’12 June ’13 June ’14 June ’15
% Mobile 6.4% 9.1% 25.2% 29.1%
% Mobile for
Express Users
8.4% 12.7% 27.7% 31.8%

If you have questions or comments, feel free to reach out at info@actblue.com.